Mon 18 Nov - Wed 20 Nov 2019

Proudly hosted by PwC in Sydney, Australia

AUD$699 -AUD$2,000


These challenges offer us an unprecedented opportunity for change. We have a chance to change mindsets, practices, and systems no longer fit for purpose.

The greatest risk in undertaking this work is that we recreate the status quo.

Learning how to understand the difference between good strategy and bad strategy, between practice and malpractice, allows us to ensure our responses do not simply make things worse, but actually achieve real impact within the systems that we work.

What Will You Learn?


We will introduce you to a cutting-edge paradigm for understanding complexity.

Understanding this paradigm leads to being able to make clear distinctions between good and bad strategic responses.

This paradigm serves as an integrated framework for understanding how to create change in complex systems.

Click here to learn more about the difference between Business As Usual and a Complexity paradigm.


A significant part of the Masterclass is spent working on a real world challenge.

We will coach you in small cohorts through the design of an effective response to a challenge of your choice (You can pick a challenge domain during registration - the top five choices will be used).


The news out there is pretty bad.

We need to be able to tell stories that give us hope. More than that we need to tell stories that move us to action.

We need stories that mean we once again believe that it is possible to tackle our most difficult societal challenges.

These stories must be grounded in effective strategy. They must be true. They must add up.

We will share two in-depth case studies.

These case studies are third and fourth generation examples of cutting-edge practice.

These case studies will demonstrate the parameters of effective, practical, at-scale responses.


  • Frame your strategy to be actionable, neither too tactical or too existential for diverse stakeholders.

  • Create a quant business case & a probabilistic risk model helping to make your case to donors & boards.

  • Implement the right preconditions for action without which you risk false starts and premature ends.

  • Design a strategy fit for complex situations and challenges.

  • Build an architecture to support your strategy.

  • Evaluate your impact appropriately.

Who Is This Course For?

This course is designed specifically for people who live in the real world. We understand constraints. Our approach is designed above all to be practical and helpful for anyone struggling to change systems in the real world.

Participants come to our courses from all over the world, from organisations of all types and sizes. One thing that unites our participants is that they share a desire to change the systems that they work in.

Because of this, the course represents a great opportunity for peer-learning from others who are working in different systems, as well as a chance to grow your network with like-minded people and organisations.

What Is The Course Format?

Mastering Complexity is roughly divided into ⅓ foundational ideas ⅓ practice and ⅓ case studies.


The course is led by Zaid Hassan and Terry Mazany.


Zaid is skilled at creating an informal, relaxed atmosphere that nevertheless operates at pace. He generally tries to balance being responsive to the needs of the group with covering what needs to be covered.

Terry has over 30 years’ experience in public education and philanthropy. He served as President and CEO of The Chicago Community Trust and was previously appointed as the interim chief executive officer of Chicago Public Schools. Based between Atlanta and Chicago, he also serves on several national and international boards working for human rights, equity, and inclusive economic growth orgs.

It is possible for participants to join for the first day “foundation” session only if they cannot make the full three days.

When and where does it take place?

The course is 3 days long, taking place from the 18-20 November 2019 in Sydney, Australia.

We are proudly hosted for this event by PwC, at Level 17, One International Towers, Watermans Quay, Sydney, NSW 2000

Monday 18th November: 0900 - 1730
Tuesday 19th November: 0900 - 1730
Wednesday 20th November: 0900 - 1700


How Much Does It Cost?

For Individuals, non-profits, & small organisations: AUD$1,500 per person

For Medium & larger organisations: AUD$2,000 person

We are also offering a ticket for participants who can only join for the first day "foundation" session, which will be AUD$699.

In general we do not believe that cost should be a barrier to participation. If you cannot afford to pay the fees then please get in touch with us. We are able to offer a small number of bursaries.

What is included in the cost?

The course fee includes:

  • Tuition and coaching for the duration of the course

  • Course materials, including pre-reading material which will be sent to you in advance, along with materials on the day

  • Lunch and refreshments during the course

  • Access to the Complexity University knowledge base - This is our platform for teams working on complex challenges

Please note, this is not a residential course. If you are travelling then do let us know and we will be happy to recommend places to stay.

What is complexity university?

Complexity University is a part of 10 in 10, a new type of organisation; a cross between a foundation, a marketplace and a university. It has been designed on the basis of two decades of disciplined practice tackling complex challenges.

10 in 10 is a new breed of organisation. Rather than being daunted by complexity, we are at home in complex situations, seeing them as opportunities for changing systems no longer fit for purpose.

Sign Up

Please use the below form to sign up via Eventbrite. Do contact us if you have any queries or require any assistance.

When signing up you will have a choice of two payment options: PayPal or pay via invoice. Choosing PayPal will allow you to pay via credit card, and shouldn't require a paypal account. If you choose to pay via invoice then we will send an invoice with bank details - registration will only be confirmed once payment is received.